Systems and Equipment We Support
We provide warranty support across the equipment and power systems we supply, including:
- Off-grid solar and battery systems
- Grid-connected solar and battery systems
- Inverters, chargers and solar charge controllers
- Battery storage systems
- Generator controls and integration
- Monitoring and communications equipment
- MyEnergy prebuilt power cabinets and containerised systems
As a long-standing Victron Energy distributor and service agent, MyEnergy also provides product assessment and warranty support for Victron equipment supplied through our business.
What We Need From You
To help us assess the issue quickly, please provide the site address, system details, a clear description of the fault and any photos, alarm codes or screenshots available. If the system has remote monitoring, include the relevant portal or installation details where possible.
Warranty Coverage
Warranty coverage varies between manufacturers and products. Parts may be covered while labour, travel, freight, removal, reinstallation or faults caused by external conditions may not be included. We will explain any likely charges before carrying out work that falls outside the applicable warranty.
For systems not installed or supplied by MyEnergy, we may still be able to assist on a chargeable service basis, subject to the equipment, location and availability of technical information.
