Review the information
Assess equipment details, symptoms, alarm messages and available monitoring history.
Warranty Support
Support You Can Rely On After Installation
A power system is a long-term investment, and support should continue well beyond installation. MyEnergy provides warranty support for systems we have supplied and installed, helping identify faults, coordinate manufacturer claims and get the system operating correctly again.
Our in-house team understands the complete system—not just one component. This allows us to assess how the solar, battery, inverter, generator and monitoring equipment are working together before determining the right course of action.
Services / Ongoing SupportWarranty support.
Warranty support.
A clear next step.
Help assessing equipment faults and coordinating manufacturer claims for systems and products supplied by MyEnergy.
Explore this service
What MyEnergy providesStart with the system
Start with the system
and the symptoms.
Our in-house team reviews how solar, batteries, inverters, generators and monitoring equipment are operating together. Available system details and remote data help determine whether further checks, testing or a service visit are required.
How we help with a reported fault.
Identify the next step
Arrange further assessment, testing or service work appropriate to the equipment and issue.
Coordinate the claim
For a confirmed component fault covered by warranty, work with the manufacturer or supplier on the repair or replacement process.
Support shaped around your systemUnderstand the coverage
Understand the coverage
before work proceeds.
Warranty coverage varies between products and manufacturers. Labour, travel, freight, removal or reinstallation may sit outside the applicable product warranty. We explain likely charges before carrying out work outside that coverage. Assessment establishes the fault and the relevant claim pathway.
Keep your support history together.
Add updates, photos and new information to your existing ticket so our team can follow the same conversation.
View existing support tickets Browse help & system guidesA clear next stepSupport that follows
Support that follows
the system.
Share the information you have. We will help clarify what else is needed and explain the proposed scope.
Share the details
Tell us about the equipment, the site and what has changed or needs attention.
Review & agree
We assess the information, clarify the proposed work and explain the next step.
Complete & support
Carry out the agreed service or upgrade and provide relevant operating guidance.
Common questionsBefore you
Before you
request support.
What equipment can MyEnergy help with?
We support the solar, storage, inverters, controls, monitoring, cabinets and containerised systems we supply. We also provide assessment and warranty support for Victron equipment supplied through our business.
Can you help with equipment supplied elsewhere?
We may be able to assist on a chargeable service basis, subject to equipment, location and technical information. Share the details so we can assess the options.
How do I follow up an existing request?
Use your existing support ticket and add new information there so the system history and correspondence stay together.
Keep the details together
Tell us what has changed.
Share the equipment details, symptoms and any alarm messages. Our support team can review the information and explain the next step in assessing the issue.
Information for the support team
- Site details and job or order reference
- Product model and serial numbers
- Description of the issue and alarm codes
- Photos, screenshots and when the fault started
Systems and Equipment We Support
We provide warranty support across the equipment and power systems we supply, including:
- Off-grid solar and battery systems
- Grid-connected solar and battery systems
- Inverters, chargers and solar charge controllers
- Battery storage systems
- Generator controls and integration
- Monitoring and communications equipment
- MyEnergy prebuilt power cabinets and containerised systems
As a long-standing Victron Energy distributor and service agent, MyEnergy also provides product assessment and warranty support for Victron equipment supplied through our business.
What We Need From You
To help us assess the issue quickly, please provide the site address, system details, a clear description of the fault and any photos, alarm codes or screenshots available. If the system has remote monitoring, include the relevant portal or installation details where possible.
Warranty Coverage
Warranty coverage varies between manufacturers and products. Parts may be covered while labour, travel, freight, removal, reinstallation or faults caused by external conditions may not be included. We will explain any likely charges before carrying out work that falls outside the applicable warranty.
For systems not installed or supplied by MyEnergy, we may still be able to assist on a chargeable service basis, subject to the equipment, location and availability of technical information.
