Product assessment
Inverter/chargers, solar charge controllers, monitoring equipment and other Victron products. Confirm the model and service options with us before dispatch.
Service & product supportVictron repairs.
Victron repairs.
A clear next step.
Fault finding, repair assessment and warranty assistance from a Victron Energy distributor and service agent.
Scope the right work
Get the fault assessed.
A shutdown or alarm can come from the equipment, configuration, battery or connected loads. Send the details first so our team can advise whether remote review, a workshop assessment or a site visit is the appropriate next step.
System fault finding
For faults involving several components, include the system layout, battery details and monitoring history. Replacing one item may not resolve the cause.
Warranty assistance
Provide proof of purchase and the serial number. Coverage and the next step depend on the product, assessment and applicable warranty terms.
How it works01 02 03
Agree the next step before work begins.
Send the details
Submit a support request before removing or sending equipment.
Agree the assessment
We confirm the proposed scope, any charges and where the equipment should go.
Review the findings
We explain the available repair, warranty or replacement options before proceeding with agreed work.
Before you begin
Practical questions.
Can I send equipment straight to the workshop?
Contact us first for assessment and delivery instructions. Include the agreed reference with the equipment so it reaches the right job.
Is every fault a warranty repair?
No. Assessment may identify a product fault, installation issue, configuration problem or another system cause. We explain the applicable process and any proposed charges.
Can you diagnose it remotely?
Compatible monitoring and a useful fault history can help with an initial review. Some faults need electrical testing or workshop inspection by qualified personnel.
Talk to MyEnergy
Request a Victron assessment.
Send the details you have. Our team will review the request and advise the scope, timing and next step.
support@myenergysolar.com.au