Service & maintenance
Investigate faults, review system performance and plan routine care. Servicing and commissioning help confirm how your equipment operates together.
Explore servicing & maintenance →SERVICES · ONGOING SUPPORT
Support for your power system.
For the long run.
Servicing, monitoring and practical upgrades for solar, battery and off-grid power systems.
From a fault that needs attention to planning the next stage of your system, MyEnergy helps you understand what is happening and what to do next.
For homes, farms, businesses and remote operations.
CARE FOR THE COMPLETE SYSTEM
Keep your system working for you.
Your solar, batteries, inverters, generator and controls work together. We look at the complete installation, its condition and the way you use power to recommend the right support.
Battery replacement
Review ageing storage, reduced overnight capacity or increasing generator use. We assess replacement options against your existing equipment and power needs.
Explore battery replacement →System upgrades
Plan for new loads, additional buildings or changing operations. An assessment helps identify what can be retained and where extra capacity is needed.
Explore system upgrades →Remote monitoring
See generation, battery status, loads and alarms where compatible equipment and communications are available. Operating data helps guide support between visits.
Explore remote monitoring →Warranty support
Get help assessing a suspected equipment fault and the next steps for a manufacturer claim. Coverage and any service costs depend on the product and circumstances.
Explore warranty support →Help & system guides
Find practical guidance for everyday operation, monitoring apps and common questions. Use the knowledge base alongside your system handover documents.
Browse the knowledge base →A CLEAR NEXT STEP
From the first question
to a practical solution.
Good support starts with understanding the system and the issue.
Our team reviews the information available, explains the next step and confirms the scope of any recommended work. Depending on the equipment and fault, this may involve remote assessment, further testing or a site visit.
Start a support request →1
Tell us what has changed
Share the site details, symptoms and any fault messages or monitoring screenshots.
2
Review the system
We assess the available information and identify what needs to be checked or clarified.
3
Agree on the next step
Confirm the proposed service, repair or upgrade, including applicable costs and arrangements.
HELP US HELP YOU
A few details make a difference.
You do not need to diagnose the fault before contacting us. Tell us what you have noticed, when it started and how it affects the property.
If you already have a support ticket, add new information to that conversation so the history stays together.
COMMON QUESTIONS
Ongoing support, explained.
Can you help with a system MyEnergy did not install?
We can assess selected existing installations. Send the equipment details, location and available documents so we can confirm suitability and the scope of a chargeable assessment. Support depends on the installation, equipment and technical information available.
Should I request a service or plan an upgrade?
Start with an assessment if performance has changed. Reduced capacity, repeated alarms or more generator runtime can have several causes. A review helps distinguish maintenance or repair needs from a system that no longer matches your power demand.
Can a fault be assessed remotely?
Compatible monitoring and an active connection can help us review alarms and operating history. Some issues still require physical checks or a site visit. Remote monitoring is a useful support tool; it does not replace planned maintenance.
How often should my system be serviced?
The right interval depends on the equipment, manufacturer guidance, site conditions and operating demands. Follow your handover and maintenance documents, and discuss a review before major changes in usage or demanding seasonal work.
Is every support request covered by warranty?
No. Warranty assessment depends on the product, fault and applicable terms. Labour, travel, freight and other costs may be separate. We will clarify the proposed work and applicable charges. Read about warranty support.
How do I follow up on an existing request?
Use the customer portal to view tickets you have access to, or reply to the support email conversation. Include your ticket number when contacting the team so we can keep the information together.
HERE FOR THE NEXT STAGE
Let’s look after your system.
Need help now, a planned service or advice on future capacity? Tell us about the site and we will help you find the right next step.
Monday–Friday, 8 am–4 pm · support@myenergysolar.com.au