Who to Contact for Technical Support

For technical support, contact MyEnergy:

Phone: 1300 706 870
Email: support@myenergysolar.com.au

When contacting us, please include your site address, system details, fault code, and any photos or screenshots.

For urgent safety issues involving smoke, fire, exposed wiring or burning smells, move away from the equipment and contact emergency services.

Describe the problem and its impact

Tell the team when the issue began, whether the property currently has power and which equipment or circuits are affected. Include the exact alarm wording, rather than only saying that the system is not working. If the fault is intermittent, note the times it occurs and what was running beforehand.

Check the timestamp on monitoring screenshots and mention if the online data has stopped updating. Explain any recent changes, such as a new appliance, internet service or work by another contractor. Take photos only from a safe position without removing covers or entering electrical enclosures.

Keep your support information together

Have your MyEnergy job or invoice number available if you can. Keep related emails, fault photos and monitoring screenshots together so you can refer to the same information during follow-up. If someone else manages access to the property, identify the appropriate site contact. You can use our support preparation checklist to organise the details before contacting the team.