What to Check if the Generator Does Not Start

If the batteries are low and the generator has not started automatically, check the following:

• The generator controller is set to Auto.
• There is enough fuel in the tank.
• The emergency stop has not been pressed.
• The generator battery is charged.
• The fuel valve is open, where fitted.
• There are no warning lights or active fault codes.
• The generator isolator has not been switched off.
• The area around the generator is clear and ventilated.

You can also try starting the generator manually using its normal controls. Do not repeatedly attempt to start it if a fault or alarm is displayed.

While Waiting for Support

Reduce power use to protect the batteries:

• Turn off non-essential appliances.
• Avoid air conditioning, EV charging, pumps and electric cooking.
• Use only essential lighting and refrigeration.
• Monitor the battery state of charge.

Do not remove generator covers, bypass safety controls or access internal wiring.

Contact MyEnergy if the generator does not start, repeatedly stops or shows an active fault.

Help support identify the starting issue

Tell MyEnergy whether the generator makes no attempt to start, turns over without starting, or starts and then stops. Record the exact controller message and the time of the last successful run. Include the current battery level and whether the property still has power. Only report observations you can make safely using the normal display and controls.

Phone: 1300 706 870
Email: support@myenergysolar.com.au