What Is Covered Under Warranty

Warranty coverage depends on the equipment supplied, the installation agreement and the manufacturer’s warranty terms.

MyEnergy’s installation warranty generally covers faults caused by our workmanship, including:

• Incorrect installation
• Loose or failed connections related to the original installation
• Installation defects identified within the applicable warranty period
• Rectification work where MyEnergy is responsible for the fault

Equipment warranties are provided by the manufacturer and may cover faults with:

• Inverters
• Batteries
• Solar panels
• Charge controllers
• Monitoring equipment
• Other supplied components

Warranty periods and conditions vary by product. MyEnergy can assist with assessing and lodging eligible manufacturer warranty claims.

Warranty generally does not cover:

• Internet, modem, router or Wi-Fi changes
• Reconfiguration required after network changes
• Generator fuel, servicing or flat starter batteries
• Damage caused by weather, fire, flooding, pests or vermin
• Accidental or third-party damage
• Equipment modified or relocated without approval
• Incorrect operation or settings changed by others
• Normal wear and maintenance
• Faults caused by new appliances or increased property loads
• Issues with equipment not supplied or installed by MyEnergy

Call-out, travel and labour charges may apply where no warranty fault is found or the issue falls outside warranty coverage.

When contacting MyEnergy, provide:

• Site address
• MyEnergy job or invoice number
• Equipment model and serial number
• Fault code or alarm
• Photos or screenshots
• A description of when the issue started

MyEnergy will review the information and determine whether remote testing, manufacturer assessment or site attendance is required.

Phone: 1300 706 870
Email: support@myenergysolar.com.au