What Information to Keep for Future Support

Keeping your system information together helps MyEnergy diagnose issues faster.

Please keep:

• MyEnergy quote, invoice and job number
• Installation and handover documents
• Inverter, battery and generator model details
• Equipment serial numbers
• Monitoring platform and site ID
• Generator service records
• Photos of the system and equipment labels
• Records of any system changes or new appliances

When requesting support, provide:

• Site address
• Current battery percentage
• Fault or alarm code
• Photos or screenshots
• When the issue started
• Whether the property still has power
• Whether the generator is running
• Any recent changes to the system, internet or appliances

Do not remove equipment covers to locate information. Only photograph labels that are safely visible.