Updating Customer Contact Details

Keep your contact details up to date so MyEnergy can reach the correct person about support, monitoring, maintenance and warranty matters.

Please notify us if any of the following change:

• Customer or company name
• Primary contact person
• Phone number
• Email address
• Billing address
• Site address
• Property owner or tenant
• Authorised site contacts

For commercial, agricultural and remote sites, provide details for more than one authorised contact where possible.

When requesting an update, include the site address and MyEnergy job or invoice number if available.

Make the requested change clear

List the details that have changed and the date they should take effect. Explain whether the new contact is the property owner, tenant, site manager or accounts contact, and which person should receive service communications. If you manage more than one property, identify the specific site so the request can be matched to the right system.

Keep a copy of the request and ask for confirmation if you are unsure whether the change has been recorded. Updating a contact record is separate from arranging access to a monitoring account. If someone also needs monitoring access, mention that separately and ask MyEnergy about the appropriate handover process. Do not include account passwords in the request.

Phone: 1300 706 870
Email: support@myenergysolar.com.au