Travel Charges for Remote Locations

Additional travel charges may apply when MyEnergy is required to attend a remote or regional site.

These charges can include:

• Travel time
• Vehicle and fuel costs
• Flights, ferries or charter transport
• Accommodation and meals
• Freight for tools, parts or replacement equipment
• Additional labour required for remote access
• Site inductions, permits or access requirements

Where possible, MyEnergy will review the system remotely before arranging attendance. This helps confirm what equipment, parts and personnel are required.

Travel costs may still apply for manufacturer warranty claims, as equipment warranties do not always cover labour, travel, accommodation or freight.

MyEnergy will provide an estimate of expected travel and attendance costs before scheduling the visit where practical.

Help the team plan access

Provide the exact property location, the best site contact and any directions needed beyond the street address. Mention seasonal road conditions, locked gates, transport restrictions, induction requirements and whether mobile reception is limited. Photos of the equipment and fault displays can help the team understand what may be needed before travelling.

Ask which travel items are included in the proposed estimate and advise MyEnergy if access arrangements change. Keep booking details and support correspondence together so everyone involved has the same information about the visit.

Phone: 1300 706 870
Email: support@myenergysolar.com.au