Site Attendance Charges

Site attendance charges may apply when a MyEnergy team member is required to travel to the property to inspect, test or repair the system.

Charges may include:

Call-out fee
Travel time and vehicle costs
On-site labour
Accommodation or additional travel for remote locations
After-hours attendance
Parts and materials
Specialist equipment or access requirements

When Charges May Apply

Site attendance is generally chargeable where the issue relates to:

Internet, router or Wi-Fi changes
Generator servicing, fuel or starter batteries
Equipment not supplied or installed by MyEnergy
Third-party electrical work or setting changes
New appliances or increased electrical loads
Environmental, accidental or pest damage
Routine maintenance
No fault being found

If the issue is confirmed as an eligible MyEnergy installation fault, applicable attendance costs will generally be covered.

Manufacturer warranties do not always cover diagnostic labour, travel or call-out costs, even when replacement equipment is supplied under warranty.

MyEnergy will advise where possible if charges are likely before arranging attendance.

Information to discuss before a visit

Provide the site address, a description of the issue and any fault messages before attendance is arranged. Mention restricted access, locked gates, difficult tracks or equipment in an unusual location. Ask what the proposed visit covers and which cost items may apply. Keep the estimate or booking correspondence with your system records, and advise the team if the fault changes or clears before the scheduled visit.

Phone: 1300 706 870
Email: support@myenergysolar.com.au