Connecting the System to a New Internet Service

Your monitoring system may need to be reconnected if you change internet providers, replace the modem or router, or update the Wi-Fi name or password.

The power system will usually continue operating normally while monitoring is offline.

• Confirm the new internet service is working.
• Keep the modem or router powered near the monitoring equipment.
• Check whether the Wi-Fi name or password has changed.
• Allow several minutes for the monitoring platform to reconnect.
• Do not reset the inverter, batteries or monitoring equipment unless instructed by MyEnergy.

Some systems may reconnect automatically. Others require the monitoring device to be configured with the new network details.

Internet provider, modem, router and Wi-Fi changes are not covered under the system warranty.

Remote support charges may apply if MyEnergy is required to reconfigure the monitoring system. Call-out and travel charges may also apply if site attendance is required.

Contact MyEnergy if the internet is working but monitoring remains offline.

Phone: 1300 706 870
Email: support@myenergysolar.com.au