What Happens After Installation
After installation, MyEnergy will complete the final checks, testing and system setup.
You will receive:
- System handover information
- Monitoring access
- Operating instructions
- Warranty details
- Electrical certificates where required
- Guidance on using your battery, inverter and generator
Your system will then operate automatically based on its programmed settings.
MyEnergy may also monitor the system remotely to confirm it is operating correctly.
For future support, contact:
Make the most of your handover
Keep the handover documents with your quote, invoice and equipment information. Ask the team to clarify anything you do not understand about normal operation, monitoring or the instructions specific to your installation. Make sure the person responsible for the property knows where to find the documents and how to contact support.
Use the first period of normal operation to become familiar with the monitoring display. Note how solar production, battery charge and property demand change during the day. If a reading concerns you, record the time, weather and equipment in use, and share a screenshot with MyEnergy.
Let us know when your needs change
Before adding significant new electrical loads or changing how the property is used, discuss the plans with the team. Keep a dated record of subsequent servicing, internet changes and equipment additions. This helps future support enquiries start with an accurate picture of the system.
Phone: 1300 706 870
Email: support@myenergysolar.com.au