How Remote Monitoring Works

Remote monitoring allows MyEnergy and the customer to view system performance online.

Depending on the system, monitoring may show:

• Solar production
• Battery state of charge
• Property energy use
• Generator operation
• Grid import and export
• System alarms

The system requires an active internet connection to remain online.

If monitoring stops working after an internet provider, Wi-Fi password, modem or router change, the system may need to be reconfigured. Internet and router changes are not covered under warranty.

If a MyEnergy team member is required to attend site to reconnect or reconfigure monitoring, call-out and travel charges may apply.

The power system may continue operating normally while monitoring is offline.

For support, contact:

Check the timestamp as well as the reading

A monitoring dashboard may show the last information received rather than the current condition of the equipment. Check when the data was last updated before interpreting a battery level or alarm. If the connection is offline, tell MyEnergy whether the property still has power and what the local display shows, if it is safely accessible.

When reporting a monitoring issue, include the platform name, the time updates stopped and any recent internet changes. Save a screenshot of the message. Avoid changing inverter or battery settings to fix a connectivity problem, and do not send account passwords in an initial support request.

Phone: 1300 706 870
Email: support@myenergysolar.com.au