How Remote Monitoring Works

Remote monitoring allows MyEnergy and the customer to view system performance online.

Depending on the system, monitoring may show:

• Solar production
• Battery state of charge
• Property energy use
• Generator operation
• Grid import and export
• System alarms

The system requires an active internet connection to remain online.

If monitoring stops working after an internet provider, Wi-Fi password, modem or router change, the system may need to be reconfigured. Internet and router changes are not covered under warranty.

If a MyEnergy team member is required to attend site to reconnect or reconfigure monitoring, call-out and travel charges may apply.

The power system may continue operating normally while monitoring is offline.

For support, contact:

Phone: 1300 706 870
Email: support@myenergysolar.com.au